WhatsUp Gold Technology
Alert Center
Consolidated Alerting & Notification Management in a Single Console
If you're like most network managers, you probably spend a lot of time with your network management tool's alerting, troubleshooting and escalation workflow features. After all, you need to know what's on your network, what level of monitoring is in place, the current status and prioritization of alert messages, and who has ownership of the problem. You would want everything that needs your immediate attention be presented right up front, so you can address it quickly and efficiently. After all, the purpose of a network management tool's alerting component is to inform you in real time of failures and impending issues so that you can remediate them before they adversely affect business. A well-designed tool should make alerting effortless, providing information to you in an easy, intuitive, and actionable way.
WhatsUp Gold's new Alert Center functionality can do all this and more. It provides a single integrated workspace that consolidates all alerts, notifications and alert acknowledgements for easy configuration and management. You can easily alert on performance monitors, passive monitors and WhatsUp Gold Flow Monitor (plug-in required). It can be configured to include or exclude devices and groups for any of the threshold, alerts and notifications. And existing performance, custom and passive monitors configured in WhatsUp Gold are automatically brought into Alert Center and can be configured with thresholds.
In fact, Alert Center sets a new bar in alert management by introducing a level of operational usability not found anywhere else. And it is included for free in all WhatsUp Gold versions (Standard, Premium, Distributed and MSP)!
With WhatsUp Gold Alert Center in place, you can:
- Set up flexible, user configured thresholds for different performance parameters
- Configure new notification policies based on device and system criticality
- View reports on all configured monitors, running notification policies and event logs
- Coordinate alert response via acknowledgements and multiple levels of escalations
- Monitor and manage the WhatsUp Gold installation for performance
Key features of the WhatsUp Gold Alert Center include:
Configurable Thresholds
Alert Center enables network managers to easily configure, set and modify thresholds for monitored resources. Threshold settings include defining minimum or maximum accepted values and the time duration before an alert is triggered. For example, a systems administrator can configure a CPU threshold that will alert if a server CPU exceeds and maintains more than 90% utilization for a period of 5 minutes or more.
Notification Policies
Network managers can define and implement notification policies based upon the criticality of a device or system within Alert Center. Notification policies may include multiple escalation steps based upon user-specified intervals. If a problem is not addressed in the specified timeframe, the next level of notification alerts is sent out to designated individuals or even Help Desk systems (for automatic trouble ticket generation) via email. This ensures that critical problems have the right management attention and pending issues don't fall through the cracks. After a problem has been resolved, other users can be notified of the resolution and subsequent steps of a running notification policy are halted.
Alert Acknowledgements
Alert Acknowledgements in Alert Center allows network managers to respond to alerts, provide status and acknowledge ownership of the resolution process. When first responders acknowledge alerts, it indicates that the specific system or device is being worked on. No further notifications are sent unless triggered by the escalation policy. When the issue is resolved, designated team members in the escalation path are notified and the device is again available for future monitoring and alerting. Notes detailing the actions taken can be added to the acknowledgement process, providing the operations staff with quick access to problem resolution data, in the event a problem reoccurs.
WhatsUp Gold Self Monitoring
In a monitoring environment, the management system itself can be a singular point of failure. Alert Center provides detailed visibility into the application health of the WhatsUp Gold installation itself. By enabling self-monitoring of the WhatsUp Gold Server and Flow Monitor health, Alert Center minimizes risk of missing key infrastructure events due to management system unavailability. Key reporting areas include performance of the WhatsUp Gold database (either local or remote), WhatsUp Gold services and Flow Monitor status. System administrators can use recommended thresholds delivered out-of-the-box, or configure new thresholds and notifications as required.
Flow Monitor Thresholds
If Flow Monitor is installed, Alert center enables setting up of multiple configurable thresholds tracking the volume of traffic between conversation pairs, failed connections per host, top senders and receivers, and specific interfaces over a set time period. Custom monitors with configurable thresholds can provide more granular tracking of specific aspects of network traffic including host, protocol, application, domain, location and other flow parameters.
Alert Center Reports
Alert Center reports are used to troubleshoot and monitor individual alerts as well as for historical archival that can support IT process audits. They can be accessed from either the Reports tab or the Alert Center tab in the main WhatsUp Gold console.
Three core reports are available, including:
- Items Report - displays all configured monitors and their status
- Running Notification Policies - displays all configured notification policies and their associated monitors
- Log Report - logs and displays all events as well as information on alert acknowledgements and resolutions.